Shipping Costs & Payment Methods
1. Shipping Costs
By default we send our products to the countries listed below. The resulting shipping costs you can find in the table below.
| Shipping Destination | Type | till 2 kg | till 5 kg | till 10 kg |
|---|---|---|---|---|
| Germany | DHL Parcel | € 8,49 | ||
| Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic | DHL Parcel Premium | € 18,50 | € 21,00 | € 25,50 |
| Hungary, Italy, Sweden, Slovakia, Slovenia, Spain | DHL Parcel Premium | € 19,00 | € 22,00 | € 27,00 |
| Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania | DHL Parcel Premium | € 19,50 | € 23,50 | € 29,50 |
| Liechtenstein, Monaco, Switzerland, | DHL Parcel Premium | € 24,00 | € 27,00 | € 32,50 |
| Norway | DHL Parcel Premium | € 26,00 | € 31,50 | € 41,00 |
| United Kingdom (UK) | DHL Express | € 53,00 | € 64,00 | € 84,00 |
| Albania, Iceland, Macedonia, Montenegro, Serbia, Turkey | DHL Express | € 58,00 | € 70,00 | € 92,50 |
|
Canada, Mexico, USA |
DHL Express | € 65,00 | € 83,00 | € 122,00 |
| India, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand | DHL Express | € 72,00 | € 102,00 | € 152,00 |
| Egypt, Indonesia, Kuwait, Philippines, Saudi Arabia, Arab Emirates, Australia, New Zealand, South Africa | DHL Express | € 81,00 | € 130,00 | € 215,00 |
| Argentinia, Bangladesh, Bolivia, Brazil, Chile, Costa Rica, Ecuador, Georgia, Israel, Iraq, Iran, Kenya, Columbia, Lebanon, Morocco, Moldova, Namibia, Pakistan, Peru, Tunisia, Vietnam | DHL Express | € 90,50 | € 147,00 | € 245,00 |
In Gemany we ship orders with more than € 200 total amount for free.
Please bear in mind that for international deliveries additional taxes and/or other expenses like custom duties are paid by you.
If the country to which your order should be shipped is not available, please contact us using our contact form.
2. Shipping time and date
Shipping time for abroad deliveries
Following table shows the shipping time for shipments to another countries, which needs to be added to the shipment time stated in the specific product.
| Country | Shipping time in working days (DHL Parcel) |
|---|---|
| Egypt | 2-3 |
| Albania | 1-2 |
| Argentina | 2-3 |
| Australia | 3-6 |
| Bangladesh | 3 |
| Belgium | 2-3 |
| Bolivia | 3-4 |
| Brazil | 3 |
| Bulgaria | 6-8 |
| Chile | 2-3 |
| Costa Rica | 2-3 |
| Denmark | 2-3 |
| Germany | 1-2 |
| Ecuador | 2-3 |
| Estonia | 3-4 |
| Finland | 4 |
| France | 3 |
| Georgia | 2-3 |
| Greece | 6-8 |
| Great Britain | 2-5 |
| India | 2-3 |
| Indonesia | 2-3 |
| Iraq | 4-8 |
| Iran | 2 |
| Ireland | 3-4 |
| Iceland | 1 |
| Israel | 3 |
| Italy | 3 |
| Japan | 2-3 |
| Canada | 2 |
| Kenya | 2-3 |
| Columbia | 2 |
| Croatia | 2-3 |
| Kuwait | 2-3 |
| Latvia | 3-4 |
| Lebanon | 2-3 |
| Liechtenstein | 2-3 |
| Lithuania | 3-4 |
| Luxembourg | 2-3 |
| Malaysia | 2-3 |
| Malta | 4-6 |
| Morocco | 1-2 |
| Mexico | 2-3 |
| Monaco | 3-4 |
| Namibia | 3-4 |
| Netherlands | 2 |
| Norway | 4-5 |
| Austria | 2 |
| Pakistan | 2-3 |
| Peru | 2-3 |
| Philippines | 2-3 |
| Poland | 2-3 |
| Portugal | 4-5 |
| Romania | 3-4 |
| Saudi-Arabia | 2 |
| Sweden | 3 |
| Switzerland | 2 |
| Serbia | 1 |
| Singapore | 2 |
| Slovakia | 3 |
| Slovenia | 3 |
| Spain | 4-5 |
| South Africa | 2 |
| South Korea | 2-3 |
| Taiwan | 2-3 |
| Thailand | 2-3 |
| Czech Republic | 2-3 |
| Tunisia | 2 |
| Turkey | 2 |
| Hungary | 3 |
| Vietnam | 2-3 |
| Cyprus | 12-26 |
Calculation of the shipment date
By payment via prepayment the deadline for the shipment starts at the day after sending the payment order to our commercial bank. By other payment methods the deadline starts after the conclusion of the contract. If the last day of the deadline is a Saturday, Sunday or another official holiday, the next working day becomes the deadline.
3. Delivery
The orders are delivered via DHL Parcel oder German Post (Registered). You can see above, which delivery type we use for which country.
Standardly we ship only to the countries listed in §.1. Furthermore the maximum weight of an order is 10 kg. If you desire the delivery to another country or if the weight of the order is above 10 kg, send us an e-mail at info@chenyang.de and tell us your order and your shipment address. We will tell you as soon as possible, whether we can send to your favoured country and will tell you the shipment cost, which we need to ask our shipment partners at first.
4. Payment Methods
We offer the following payment methods in our online shop. The payment options available for your order will be displayed during checkout.
4.1 PayPal
We offer payment via PayPal.
When selecting PayPal during checkout, you may be asked to log in using your PayPal credentials and confirm the payment.
Depending on the technical integration, additional payment options may be available through PayPal, such as credit card, direct debit, invoice payment, or installment payments. Whether a PayPal account is required depends on the selected payment option.
The available payment options will be displayed during the checkout or payment process.
Further information is available at www.paypal.com.
4.2 Debit or Credit Card
We accept payments by debit or credit card. Payments are processed through our payment service provider Mollie.
When selecting this payment method, you will be asked to enter your card details. Additional verification by your card-issuing bank may be required.
4.3 Klarna
We offer payment via Klarna, processed through our payment service provider Mollie.
The Klarna payment options available for your order will be displayed during checkout. The applicable payment terms and any additional costs will be communicated during the payment process.
Further information is available at www.klarna.com.
4.4 Prepayment via Bank Transfer
We offer payment in advance by bank transfer.
If you select this payment method, payment is due immediately after conclusion of the contract, unless a later payment date has been agreed.
Please transfer the total amount to the bank account specified in the payment instructions, using the provided payment reference.
4.5 Payment Processing via Mollie
We offer various payment methods that are processed through our payment service provider Mollie.
The following payment methods are processed through Mollie:
- Debit or Credit Card
- Klarna
The payment options available for your order will be displayed during checkout.